



Concepts like Knowledge Management and Learning Organizations have gained importance in the last decade and a half. Regardless of the size and nature of their business, organizations realize the importance of tapping into the collective skills and knowledge of their people to build competitive advantage. As people work their way through an increasingly complex decision-making process, navigating a tough regulatory framework, the knowledge they acquire forms the basis of what an organization can achieve. And since knowledge is notoriously ‘sticky’, it tends to stay with them, even when they choose to leave the organization. Most organizations have been clueless on developing effective strategies and tools to capture, discover and use this knowledge.